Shipping policy
SHIPPING POLICY
Last updated: September, 2026
Thank you for shopping with Candle Sparkles. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
Order Processing
Orders are prepared and processed before shipment. Processing time may vary depending on the product, order size, availability, and whether the item is handmade or made to order.
Most standard orders are prepared within 1-3 business days.
Custom, personalized, seasonal, or special-event orders may require additional preparation time. Any applicable production timeline will be communicated when possible before or after your order is placed.
Business days do not include weekends or major U.S. holidays.
Please note that processing time is separate from carrier transit time.
Shipping Destinations
Candle Sparkles currently ships to eligible addresses within the United States.
We do not currently offer international shipping. As our business grows, additional destinations may become available.
Shipping Rates
Available shipping methods and shipping charges are displayed during checkout.
Shipping costs may vary depending on the delivery address, package weight, package dimensions, products ordered, and available carrier services.
When carrier-calculated shipping is available, the shipping rate shown at checkout is calculated using the information associated with your order.
From time to time, Candle Sparkles may offer free or discounted shipping promotions. Any applicable minimum purchase amounts, exclusions, or promotional conditions will be displayed at checkout or as part of the promotion.
Estimated Delivery Times
Estimated delivery dates or transit times may be displayed during checkout.
These estimates begin after your order has been processed and transferred to the shipping carrier.
Delivery estimates are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, high shipping volumes, incorrect addresses, or circumstances outside of Candle Sparkles' reasonable control.
Order Tracking
When tracking information is available, you will receive a shipping confirmation email after your order has been shipped.
Please allow some time for tracking information to update after the carrier receives the package.
Customers may also be able to track eligible orders through Shopify's order status page or Shop.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error in your address, contact us as soon as possible at candlesparkles.mktg@gmail.com.
We will make reasonable efforts to update the address if the order has not yet been shipped. However, we cannot guarantee that changes can be made once fulfillment has begun.
Candle Sparkles is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Returned or Undeliverable Packages
If a package is returned to Candle Sparkles because of an incorrect address, failed delivery attempt, refusal of delivery, or another delivery issue, we will contact you when possible.
Additional shipping charges may apply if you request that the order be shipped again.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at candlesparkles.mktg@gmail.com.
We will review the available tracking information and, when appropriate, work with the shipping carrier to help investigate the shipment.
Carrier delays may occur after an order leaves our possession, and resolution times can vary depending on the carrier.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building staff, or the carrier when appropriate.
If you still cannot locate the package, contact us and we will assist with reviewing the available delivery information.
Damaged Items
Because many Candle Sparkles products are made with glass, ceramic, and other delicate materials, we package orders carefully for shipment.
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact us as soon as possible and include photographs of:
- The damaged or incorrect item
- The packaging
- The shipping box
- The shipping label, when requested
We will review the issue and work with you toward an appropriate resolution in accordance with our Return and Refund Policy.
Please keep the original packaging until your claim has been reviewed.
Store Pickup
Eligible customers may select Store Pickup during checkout when available.
Pickup is available at:
Candle Sparkles
98-61 Corona Ave, 1st Floor
Corona, NY 11368
United States
Please do not arrive for pickup until you have received confirmation that your order is ready.
Pickup availability and preparation times may vary depending on the items ordered.
Customers may be asked to provide their order confirmation or other identifying order information when collecting an order.
Local Delivery
Candle Sparkles does not currently offer local delivery through the online store.
Any special delivery arrangements offered directly by Candle Sparkles are separate from the standard shipping options available at checkout and are subject to availability.
Custom and Special-Event Orders
Custom, personalized, bulk, and special-event orders may have different processing, packaging, pickup, or shipping requirements.
When applicable, additional details will be communicated directly with the customer.
Multiple-Item Orders
Depending on product size, weight, availability, and packaging requirements, orders containing multiple products may be shipped in more than one package.
If an order is split into multiple shipments, separate tracking information may be provided.
Contact Us
If you have questions about shipping, delivery, tracking, or store pickup, please contact:
Candle Sparkles
98-61 Corona Ave, 1st Floor
Corona, NY 11368
United States
Email: candlesparkles.mktg@gmail.com
Website: www.candlesparkles.com